A look at how Total Quality Management affects organizational change and development.
This paper begins by explaining the advantages of Total Quality Management (TQM) in an organization. It investigates ways that organizations that are contemplating implementing a new TQM program can better prepare their organizations. It also reviews different perceptions of organizational change and their interactions and interrelatedness.
“The ability of organizations to adapt to new customer requirements on a global market is of vital importance for a long-term success. During the last decades, this has influenced many organizations to work with quality issues on a strategic level and total quality management (TQM), has frequently been used as a management strategy to develop organizations’ quality strategies and initiatives. It is here that the systemic approach becomes relevant because it focuses on different change management methods according to the specific problem. Other key considerations have to do with alignment among various organizational systems. For example, human resource systems, including job design, selection processes, compensation, rewards, performance appraisal, training and development must align with and support the new TQM culture.”