To analyse the situation

To analyse the situation, I aim to evaluate the important communication skills that enabled me to provide the best level of nursing care for Mrs R. My dealings with Mrs R. involved interpersonal communication between two people (Funnell et al 2005, p-438). I realised that non-verbal communication did help me considerably in providing Mrs R. with appropriate nursing care even though she could only understand a few of the words I was speaking. I did notice that one of the problems that occurred with this style of communication was the language barrier but despite this I continued by using appropriate communication techniques to aid the conversation. Although it was quite difficult at first, the use of nonverbal communication skills helped encourage her to speak and allowed her to understand me