LensCrafters stores are located in highly traffic areas away from the main market which affects easy customer accessibility to those areas. The service delivery system is enhanced by services cape, service processes, organizational structure are all integrated to form an integrated service delivery system. The following are the two service delivery design systems.
Service delivery system design. This service is designed in a professionalism and quality impression manner. The store is clean, spacious, carpeted with professional merchandised and latest equipment’s in the laboratory. The stores displays case and provide a good area where customers and service providers interact well. Licenses hanged in the wall also provide enough proof of the employees’ abilities. The customer in this layout enhances the customer to move all over the building acquiring all the services at ease without confusion. This service delivery system is appropriate because it provides good customer service and delivery of the eye wear
The second measure is based on the number of sales realized by the organization. The LensCrafters has different branches that have got sales which are constant in different stages of time depending on their demand.