This paper is an interview of Jeff Jagiela, Director of Customer Service for Aventis Pharmaceuticals, who talks about his role as a manager. This real life interview is supported by readings.
This paper discusses the leadership tactics that Jagiels uses. The author states that Jagiels is concerned with the quality of the outcome, not the processes and methods team members use to reach the end result. The paper reviews Jagiela’s own life goals and how he goes about making them.
Motivation is also a very important aspect of leadership that Jagiela goes to great lengths to perfect. The key to successfully motivating team members, Jagiela says, is being relatively savvy on what makes people tick, he gets to know his team members personally and rewards them with those things in which he knows will him or her the incentive to go above and beyond. Dr. Graham Little, PhD and practitioner in personal development and business development: writer and social commentator outlined six ways to get more focus and to increase success in your team. Setting clear team and individual goals, commitment to ethic, controlled impatience by the team leader, monitoring, feedback, coaching, attitude and achievement. Jagiela’s interview indicates that he has been implementing Dr. Little’s steps in his own unique way. Clearly, a leader like Jagiela plays many different roles in his team and his leadership or lack of it determines the direction in which his team heads.”