Examines how to control and lead employees in the convenience store industry.
Managers plan, organize, lead, and control in different ways. Although management styles differ, the use of these four management functions ultimately determines the success of any manager. This paper discusses the four functions and explains how each function applies to the author’s position as an employee of the convenience store chain, 7-Eleven, and the position of his supervisor.
First, goals are established for each store using the budget. Then managers are organized so they are prepared to lead their staff and ensure high levels productivity. The daily use of the four management functions keeps management on track and enables them to keep teams focused on goals. Store plans are also used to ensure the manager is on-track to achieve monthly budgeted goals. When the manager is off-track, action is taken to coach the manager on how to correct negative trends.