Business Communication

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Business Communication

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COMMUNICATION:

The term Communication is derived from the Latin word communes which means common. Thus to communicate means to make common or to make known. This act of making common and known is carried out through exchange of thoughts, ideas or likes. The exchange of thoughts and ideas couldn be done by gestures, signs, signals, speech or writing. People are communicating when they discuss some matter, when they talk over telephone or when they exchange information through letters.
Basically, communication is sharing information, whether in writing or orally.

What is communication

* Communication is life
* Life is communication because it plays a vital role through out one??™s life. Communication is the foundation of level of living. It is a combination of interpretation, comprehension of reality. Communication is the influence of attitude, opinions and emotions. Communication holds world of choices of language, attitude, opinions and emotions, past experiences, likes, dislikes, education, social and professional status and feedback
* A path to personal discovery
* An act or instance of transmitting
* A verbal or written message
* A process by which information is exchanged between individuals through
a system of symbols, signs or behavior also called exchange of information
* A system such as telephones for exchanging information
* A system of routes for moving troops, supplies, and vehicles
* Personnel engaged in transmitting or exchanging information
* A technique for expressing ideas effectively as in speech

* Types of communication
* There are many types of communication that we can use these days when we try to keep in touch. Keeping in touch is very important to have a healthy relationship not only with couples with family and friends too. It plays a vital role to keep the relationship alive and updated. It does not matter how you communicate with each other as long as it served its purpose of keeping you together.
* Communicating is considered vital since it can make or break a relationship. Be it within the family, or your circle of friends, or loved ones who had been so far. Trying to find the best communication medium is a must to keep in touch.?  Some of the usual and normal means of communication are mentioned below.
* Verbal communication.
* This is the most common of the many types of communication that we all have been using for so long. Verbal means you talk to each other. Uttering words and phrases and sentences is considered a verbal communication.
* Non-verbal communication.
* Non speaking, no words uttered, no noise type of communication; this is how a non-verbal communication is defined. This is normally used when one is not capable to speak. May it be a temporary illness that made you lost your speech, or it can be a long term sickness that will need you to learn to communicate without the use of speech.
* Visual communication.
* From the term itself, it is those types of communication that is relayed to you visually. An example would be looking on a locator or directory. You use your visuals to communicate with the map or the visual ad that you see to let you know where you should go. It communicates with you as you look at it and tells you what to do and where to go.
* Written communication.
* Writing is also another of the types of communication. If you do not have the ability to speak and communicate by the use of your mouth and tongue, the paper and the pen will help you. You can write anything that you want to say. It will help you tell others of what is in your thoughts and let them understand by reading your writings.
* It does not matter how you express yourself through communication. What is important is there are many means to choose from to be able to relay ones message to another and let one??™s thoughts be heard. Expressing oneself is healthy and can boost self-esteem. Always try to be yourself and let others value you as you.
* Interpretation
* “Interpretation is a communication process, designed to reveal meanings?  and relationships of our cultural and natural heritage, through involvement with objects, artifacts, landscapes and sites
* True and exact translation of message is called interpretation.
* The action of explaining the meaning of something: “the interpretation of data”. * An explanation or way of explaining: “its open to interpretation”. |
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* The act of interpreting; explanation of what is obscure; translation; version; construction; as, the interpretation of a foreign language, of a dream, or of an enigma. * The sense given by an interpreter; exposition or explanation given; meaning; as, commentators give various interpretations of the same passage of Scripture. * The power or explaining |
* An artists way of expressing his thought or embodying his conception of nature.
* The act or process of applying general principles or formulae to the explanation of the results obtained in special cases.

* Competitors:
* An organization or country that is engaged in commercial or economic competition with others: “our main industrial competitors”.
* A person who takes part in a contest
* a situation in which a difficult choice has to be made between two or more alternatives, especially ones that are equally undesirable: he wants to make money, but he also disapproves of it: Den??™s dilemma in a nutshell
* a difficult situation or problem: the insoluble dilemma of adolescence
* Logic an argument forcing an opponent to choose either of two unfavourable alternatives.
* knowledge
* quotient is a unit of measurement
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* Ethics:
* Moral principles that govern a persons or groups behavior. * The moral correctness of specified conduct. |
* What is ethics * At its simplest, ethics is a system of moral principles. They affect how people make decisions and lead their lives. * Ethics is concerned with what is good for individuals and society and is also described as moral philosophy. * The term is derived from the Greek word ethos which can mean custom, habit, character or disposition. * Ethics covers the following dilemmas: * how to live a good life * our rights and responsibilities * the language of right and wrong * moral decisions – what is good and bad * Our concepts of ethics have been derived from religions, philosophies and cultures. They infuse debates on topics like abortion, human rights and professional conduct. * Ethics, also known as moral philosophy is a branch of philosophy that involves systematizing, defending, and recommending concepts of right and wrong conduct.[1] It comes from the Greek word ethos, which means “character”. Major areas of study in ethics may be divided into 4 operational areas:[1] * The basic concepts and fundamental principles of right human conduct. It includes study of universal values such as the essential equality of all men and women, human or natural rights, obedience to the law of land, concern for health and safety and, increasingly, also for the natural environment. See also morality. * Ethics is the branch of study dealing with what is the proper course of action for man. It answers the question, “What do I do” It is the study of right and wrong in human endeavors. At a more fundamental level, it is the method by which we categorize our values and pursue them. Do we pursue our own happiness, or do we sacrifice ourselves to a greater cause Is that foundation of ethics based on the Bible, or on the very nature of man himself, or neither * Religion. * Ethics base on religion The relationship between religion and ethics is about the relationship between revelation and reason. Religion is based in some measure on the idea that God reveals insights about life and its true meaning. These insights are collected in texts (the Bible, the Torah, the Koran, etc.) and presented as ???revelation.??? Ethics, from a strictly humanistic perspective, is based on the tenets of reason: Anything that is not rationally verifiable cannot be considered justifiable. From this perspective, ethical principles need not derive their authority from religious doctrine. Instead, these principles are upheld for their value in promoting independent and responsible individuals??”people who are capable of making decisions that maximize their own well-being while respecting the well-being of others. * Even though religious and secular ethics don??™t derive their authority from the same source, we still must find a way to establish common ground between them; otherwise we??™re condemning ourselves to live amidst social discord and division. * Human beings thrive in cultures where people treat each person as unique and essential and elicit the inherent gifts and talents from within everyone.

The most beneficial culture for human beings is one based on the ethical values that have been proclaimed by every religion as “Gods laws”: truth, justice, love, honesty, forgiveness, responsibility, freedom, integrity, reverence, gratitude, generosity, joy, hope, courage, and peace. These are the conditions that allow people to thrive.

What you value (e.g., family, education, music, money, social progress, pleasure, truth, love, justice) has determined who you are. Aware of this, you can decide what kind of life and world to cultivate in the future by a commitment of intention and by mastering the necessary skill. * Ethics count on neatness of life. Ethics is goodness and values of life. * Truthfulness * Honesty * Responsibility * Respect * Integrity * Moral dilemma * Any religion is incomplete without these values. We don??™t avoid the acceptability of this values. * Truthfulness is like promise. Justified, accurate and promising. * Honesty is closed to truthfulness. * Integrity is a self dignity of a person. Whatever they promise, they abide4 by the promise. * Moral dilemma * Dilemma is a negative word. Moral ia positive word * A situation that requires a choice between options that are or seem equally unfavorable or mutually exclusive. * Usage Problem A problem that seems to defy a satisfactory solution. * Logic An argument that presents two alternatives, each of which has the same consequence. * a situation necessitating a choice between two equal, esp equally undesirable, alternatives * a problem that seems incapable of a solution * Philosophy Logic Logic a form of argument one of whose premises is the conjunction of two conditional statements and the other of which affirms the disjunction of their antecedents, and whose conclusion is the disjunction of their consequents. * Moral dilemma * A moral dilemma is when you have to choose to do one of two equally unpleasant things. You have a lot of bills and you see a truck drop a hug bag of cash along the road. You see the truck with the company logo on the side. Do you give the cash back which is the right thing to do and continue struggling to pay your bills. Or, do you decide to take the money, pay off your bills, and live happily ever after. But, you know if you take the money, it isnt yours, your not entitled to it and the company may not be able to suffer the loses. What shall you do That is a moral dilemma. * Situations in which each possible course of action breaches some otherwise binding moral principle. Serious dilemmas make the stuff of many tragedies. The conflict can be described in different ways. One suggestion is that whichever action the subject undertakes, she or he does something wrong, or something she or he ought not to do. Another is that this is not so, for the dilemma means that in the circumstances what she or he did was right, or as right as any alternative. It is important to the phenomenology of these cases that action leaves a residue of guilt and remorse, although again (provided it was not the subjects fault that she or he got into the dilemma) the rationality of these emotions can be contested. Any morality with more than one fundamental principle seems capable of generating dilemmas, but dilemmas exist such as that where a mother must decide which of two children to sacrifice, even although no principles are pitted against each other (only children). If we accept that dilemmas of principle are real and important, this fact can then be used to attack theories such as utilitarianism that recognize only one sovereign principle. Alternatively, regretting the existence of dilemmas and the unordered jumble of principles that creates many of them, a theorist may use their occurrence to argue for the desirability of locating and promoting a single sovereign principle. * Well, it??™s obviously a conflict of some sort. If you??™re stuck in a moral dilemma you have some good moral reasons to do each of two different things (???dilemma??? comes from the Greek for ???double proposition???). The problem is that you can??™t do both. You do either one or the other, and by failing to do one you fail morally. A moral dilemma condemns you to moral failure. You have an unpleasant choice to make between two moral duties and therefore you??™re forced to violate one duty. |
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* Charismatic personality:
* . When all above qualities are in a person then he becomes a charismatic person. The term charisma compelling attractiveness or charm that can inspire devotion in others, 2) a divinely conferred power or talent For some usages the term is rendered chrism, with a meaning the same as sense 2. Since the 1950s, the term has become widely used, with varying meanings, in religion, the social sciences, the media, and throughout Western societies. This article describes the theological and personality senses of the definition of charisma, the history of the term, and 21st century uses of both senses in particular sectors of society.
* Theologians and social scientist have expanded and modified the original Greek meaning into the two distinct senses above. For ease of reference, we will call the first sense personality charisma and the second divinely conferred charisma.
* The meaning of charisma has become greatly diffused from its original divinely conferred meaning, and even from the personality charisma meaning in modern English dictionaries, which reduces to a mixture of charm and status. John Potts, who has extensively analyzed the terms history, sums up meanings beneath this diffused common usage.
* Contemporary charisma maintains, however, the irreducible character ascribed to it by Weber: it retains a mysterious, elusive quality.

* 7cs. There are 7c??™s of affective communication. which are applicable to both written as well as in oral communication. These are as follows.
* Candid..Means that you have to be frank but not blunt(rude) Free from undue bias; disposed to think and judge according to truth and justice, or without partiality or prejudice; fair; just; impartial; as, a candid opinion.
* Open; frank; ingenuous; outspoken. Free from prejudice; impartial.
* Characterized by openness and sincerity of expression; unreservedly straightforward: In private, I gave them my candid opinion.
* Completeness – means that our msg should be complete. The communication must be complete. It should convey all facts required by the audience. The sender of the message must take into consideration the receiver??™s mind set and convey the message accordingly. A complete communication has following features: In a complete message, the audience has everything they need to be informed and, if applicable, take action.
* Does your message include a “call to action”, so that your audience clearly knows what you want them to do
* Have you included all relevant information ??“ contact names, dates, times, locations, and so on
* Complete communication develops and enhances reputation of an organization. Moreover, they are cost saving as no crucial information is missing and no additional cost
* is incurred in conveying extra message if the
* leaves no questions in the mind of receiver.
* Complete communication helps in better decision-making by the audience/readers/receivers of message as they get all desired and crucial information.
* It persuades the audience.
* Correctness ??“ Correctness in communication implies that there are no grammatical errors in communication. Correct communication has following features:
* When your communication is correct, it fits your audience. And correct communication is also error-free communication.
* Do the technical terms you use fit your audiences level of education or knowledge
* Have you checked your for grammatical errors Remember, spell checkers wont catch everything.
* Are all names and titles spelled correctly
* The message is exact, correct and well-timed.
* If the communication is correct, it boosts up the confidence level.
* Correct message has greater impact on the audience/ readers.
* It checks for the precision and accurateness of facts and figures used in the message.
* It makes use of appropriate and correct language in the message.
* Concreteness – Means closed to the wrote point. Concrete communication implies being particular and clear rather than fuzzy and general. Concreteness strengthens the confidence. Concrete message has following features:
* When your message is concrete, then your audience has a clear picture of what youre telling them. There are details (but not too many!) and vivid facts, and theres laserlike focus. Your message is solid.

* It is supported with specific facts and figures.
* It makes use of words that are clear and that build the reputation.
* Concrete messages are not misinterpreted.
* Clear ??“ Motive of writing should be simple in statement. or in small sentences. Clarity implies emphasizing on a specific message or goal at a time, rather than trying to achieve too much at once. Clarity in communication has following features: When writing or speaking to someone, be clear about your goal or message. What is your purpose in communicating with this person If youre not sure, then your audience wont be sure either.
* To be clear, try to minimize the number of ideas in each sentence. Make sure that its easy for your reader to understand your meaning. People shouldnt have to “read between the lines” and make assumptions on their own to understand what youre trying to say.
* It makes understanding easier.
* Complete clarity of thoughts and ideas enhances the meaning of message.
* Clear message makes use of exact, appropriate and concrete words. .
* Courtesy ??“ Goodwill maintain, and relation bonding should be strong. Courtesy in message implies the message should show the sender??™s expression as well as should respect the receiver. The sender of the message should be sincerely polite, judicious, reflective and enthusiastic. Courteous message has following features:
* Courteous communication is friendly, open, and honest. There are no hidden insults or passive-aggressive tones. You keep your readers viewpoint in mind, and youre empathetic to their needs.
* Courtesy implies taking into consideration both viewpoints as well as feelings of the receiver of the message.
* Courteous message is positive and focused at the audience.
* It makes use of terms showing respect for the receiver of message.
* It is not at all biased.
* Conciseness ??“ means not too worthy, not extra words, idioms, should to the point and not to be indue. Conciseness means wordiness, i.e., communicating what you want to convey in least possible words without forgoing the other C??™s of communication. Conciseness is a necessity for effective communication. Concise communication has following features:

* When youre concise in your communication, you stick to the point and keep it brief. Your audience doesnt want to read six sentences when you could communicate your message in three.
Are there any adjectives or “filler words” that you can delete You can often eliminate words like “for instance,” “you see,” “definitely,” “kind of,” “literally,” “basically,” or “I mean.”
* There any unnecessary sentences
Have you repeated the point several times, in different ways
* It is both time-saving as well as cost-saving.
And needless words.
Concise communication provides short and essential message in limited words to the audience. Concise message is non-repetitive in nature.
* Consideration
* Means understanding of human nature.
* Consideration demands to put oneself in the place of receiver while composing a message. It refers to the use of You attitude, emphases positive pleasant facts, visualizing reader??™s problems, desires, emotions and his response.
* When u give importance to someone, considerate on your language, when you think about others.

* Coherence
* The quality or state of cohering, especially a logical, orderly, and aesthetically consistent relationship of parts.
* Physics The property of being coherent, as of waves.
* logically or aesthetically ordered coherent style a coherent argument
* having clarity or intelligibility.
* having the quality of holding together or especially a coherent plan for action
* relating to or composed of waves having a constant difference in coherent light
* producing coherent light a coherent source
* Conversational
* The spoken exchange of thoughts, opinions, and feelings; talk.
* An instance of this: held a long conversation on the subject.
* . An informal discussion of a matter by representatives of governments, institutions, or organizations. Conversations are interactive because contributions to a conversation are response reactions to what has previously been said.
* When you converse, you simply to talk, discuss in formal manner. You must learn the art of conversational in communication.
* Conversations are spontaneous because a conversation proceeds, to some extent, and in some way, unpredictably. However, the scope of that spontaneity may legitimately be somewhat pre-limited for the purpose of expediency, e.g. a talk show or a debate.
* Conversations follow rules of etiquette because conversations are social interactions, and therefore depend on social convention. Failure to adhere to these rules devolves, and eventually dissolves the conversation.
* Conversations are sometimes the ideal form of communication, depending on the participants intended ends. Conversations may be ideal when, for example, each party desires a relatively equal exchange of information, or when one party desires to question the other. On the other hand, if permanency or the ability to review such information is important, written communication may be ideal. Or if time-efficiency is most important, a speech may be preferable.
* Connected:
* Use in courtesy closing relation bonding. a relation between things or events..To join, unite, or cohere; to have a close relation; as, one line of railroad connects with another; one argument connect with another.
* to join, link, or fasten together; unite or bind: to connect the two cities by a bridge; Communication satellites connect the local stations into a network
* Change:
* To bring something new and better than before. Whenever there is a change. It is always towards betterment.
* Changes means that should be sequence. The process should kept on in. To alter; to make different; to cause to pass from one state to another; as, to change the position, character, or appearance of a thing; to change the countenance.
* To be altered; to undergo variation; as, men sometimes change for the better.
* Any variation or alteration; a passing from one state or form to another; as, a change of countenance; a change of habits or prink Alteration in the order of a series; permutation. piles.
* the act or fact of changing or being changed
* a variation, deviation, or modification. the substitution of one thing for another; exchange
* anything that is or may be substituted for something else
* Controlled
* Is related to personality. When person who ever is writing and speaking. A person who knows the art of expression, styles of presentation. He has his own remote in his own hands. Whatever you think, you know what to say, how to say, and when to say. Emotionality takes a secondary status. We can call him a dignified personality.
* Power or authority to check or restrain; restraining or regulating influence; superintendence; government; as, children should be under parental control.
* That which serves to check, restrain, or hinder; restraint.
* A duplicate book, register, or account, kept to correct or check another account or register; a counter register.
* To exercise restraining or governing influence over; to check; to counteract; to restrain; to regulate; to govern; to overpower.
* To check by a counter register or duplicate account; to prove by counter statements; to confute.
* Any of the physical factors determining the climate of any particular place, as latitude, distribution of land and water, altitude, exposure, prevailing winds, permanent high- or low-barometric-pressure areas, ocean currents, mountain barriers, soil, and vegetation. The complete apparatus used to control a mechanism or machine in operation, as a flying machine in flight;
* the mechanism controlling the rudders and ailerons.
* COMPREHENSIVE
* Complete; including all or nearly all elements or aspects of something: “a comprehensive list of sources”. * Of large content or scope; wide-ranging. * Including much; comprising many things; having a wide scope or a full view * Having the power to comprehend or understand many things. * including or dealing with all or nearly all elements or aspects of something: a comprehensive list of sources * of large content or scope; wide-ranging: a comprehensive collection of photographs * (of a victory or defeat) achieved or suffered by a large margin: a comprehensive victory for Swansea * of motor-vehicle insurance) providing cover for most risks, including damage to the policyholder??™s own vehicle. * Composed * Write or create (a work of art, esp. music or poetry). * Write or phrase (a letter or piece of writing) with care and thought: “the first sentence is so hard to compose” |
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* To form by putting together two or more things or parts; to put together; to make up; to fashion.
* To form the substance of, or part of the substance of; to constitute.
* To construct by mental labor; to design and execute, or put together, in a manner involving the adaptation of forms of expression to ideas, or to the laws of harmony or proportion; as, to compose a sentence, a sermon, a symphony, or a picture.
* To dispose in proper form; to reduce to order; to put in proper state or condition; to adjust; to regulate.
* To free from agitation or disturbance; to tranquilize; to soothe; to calm; to quiet.
* To arrange (types) in a composing stick in order for printing; to set (type).
* To come to terms.
* Creative
* From the point of information sending, learning, information to make or do something different or new. You do the same which shows the change give a new style.
* Creativity is defined as the tendency to generate or recognize ideas, alternatives, or possibilities that may be useful in solving problems, communicating with others, and entertaining ourselves and others.
* In order to be creative, you need to be able to view things in new ways or from a different perspective. Among other things, you need to be able to generate new possibilities or new alternatives. Tests of creativity measure not only the number of alternatives that people can generate but the uniqueness of those alternatives. the ability to generate alternatives or to see things uniquely does not occur by change; it is linked to other, more fundamental qualities of thinking, such as flexibility, tolerance of ambiguity or unpredicted Persons who express unusual thoughts, who are interesting and stimulating – in short, people who appear to unusually bright.
* People who experience the world in novel and original ways. These are (personally creative) individuals whose perceptions are fresh, whose judgments are insightful, who may make important discoveries that only they know about.
* Individuals who have changes our culture in some important way. Because their achievement are by definition public, it is easier to write about them. Leonardo, Edison, Picasso, Einstein. Ability, and the enjoyment of things heretofore unknown
* Credible
* to be believed; convincing.
* Able Capable of persuading people that something will happen or be successful: “a credible threat
* Capable of being credited or believed; worthy of belief; entitled to confidence; trustworthy.
* the quality or power of inspiring belief Concerning Physician Assisted Suicide and Euthanasia